User-Friendly Data Management System Identified for Charlotte Family Housing

About

The user journey for Charlotte Family Housing (CFH) involved assessing their current donor and volunteer management processes with the help of Bank of America volunteers. The volunteers conducted a detailed analysis to identify inefficiencies and then researched and recommended a new, unified data management system. This solution streamlined CFH's operations, improved data accuracy, reduced manual work, and enhanced staff satisfaction. The new system is expected to save time, lower costs, and provide better analytics to strengthen relationships with donors and volunteers.

Research & Discovery

User Research: Methods used (e.g., interviews, surveys, personas).
Key Insights: Findings from research.
User Personas: Profiles of target users.
Research Planning:
Goals & Objectives: What you aimed to learn.
Methodologies: Techniques used (e.g., ethnography, A/B testing, competitive analysis).
Data Collection:
Recruitment: How participants were selected.
Research Activities: Detailed descriptions of how data was collected (e.g., interviews, observations).
Analysis & Synthesis:
Key Insights: Main findings from the research.
Personas & Journey Maps: Summarized user profiles and experiences.
Themes & Patterns: Common behaviors or pain points identified.
Recommendations & Outcomes:
Actionable Insights: How the findings informed design decisions.
Impact: How the research influenced the project or product.
Reflection: What you learned and how you would approach it differently in the future.

Design Process

Wireframes: Low-fidelity sketches and early concepts.
Prototyping: Mid- to high-fidelity prototypes.
Design Iterations: Evolution of designs based on feedback.
User Testing: Methods and results of usability testing.
Final Designs: High-fidelity screens and interactions.
Design System: Any reusable components, guidelines, or patterns developed.

Outcome and Impact

Results: How the design solved the problem (e.g., metrics, user feedback).
Reflection: What you learned and how you might improve the process.